Privacy Policy

This privacy policy explains how Alpen Film Akademie processes personal data collected from users of our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in compliance with applicable data protection laws.

The data controller responsible for processing your personal data is:
Alpen Film Akademie
12 Rämistrasse,
Zurich, Canton of Zurich,
8001 Switzerland

What Data We Collect

We may collect and process various types of personal data when you interact with our site and services, including:

  • Identity and Contact Data: Such as your name, email address, postal address, phone number, and similar contact information when you register for a course, sign up for a newsletter, or contact us.

  • Payment Data: Information necessary to process payments for courses or services, which may include payment card details. This data is often processed by third-party payment processors, and we do not store full payment card numbers on our servers.

  • Transaction Data: Details about the courses or services you have purchased from us.

  • Technical Data: Information about how you access and use our site, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.

  • Usage Data: Information about how you use our site, products, and services, such as navigation paths, times of visits, page views, and referral sources.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

  • Profile Data: If you create a profile, this includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

We collect this data when you provide it directly to us (e.g., by filling out forms, registering for courses, contacting us) or automatically as you interact with our site (e.g., through cookies and similar technologies).

How We Use Your Data

We use your personal data for various purposes based on specific legal grounds:

  • To provide and manage our services: This includes processing your registration for courses, delivering course content, managing your account, and processing payments.

  • To communicate with you: Responding to your inquiries, sending service-related announcements, and providing customer support.

  • For internal business purposes: Operating, evaluating, and improving our business, services, and the functionality of our site, including data analysis, research, and auditing.

  • For marketing purposes: To send you promotional materials and information about our courses and services that may interest you, where you have given consent or where permitted by law. You can opt out of receiving marketing communications at any time.

  • To ensure security and prevent fraud: Protecting our site, systems, and users.

  • To comply with legal obligations: Meeting requirements under applicable laws, regulations, and court orders.

Legal Basis for Processing

We will only process your personal data when we have a lawful basis to do so. The primary legal bases are:

  • Performance of a contract: Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract (e.g., processing registration for a course).

  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your interests and fundamental rights (e.g., improving our services, preventing fraud).

  • Consent: Where you have given your explicit consent to the processing for a specific purpose (e.g., sending you marketing communications). You have the right to withdraw your consent at any time.

  • Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject.

Data Sharing

We do not sell your personal data. We may share your personal data with third parties in the following circumstances:

  • Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and IT services. These providers are contractually bound to protect your data and use it only for the purposes for which we disclose it to them.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

  • Legal Requirements: We may disclose your data if required to do so by law, court order, or as necessary to cooperate with law enforcement or other government agencies.

  • Protecting Rights: We may disclose your data when we believe disclosure is appropriate to protect our rights, property, or safety, or the rights, property, or safety of others.

Some of our service providers may be located outside of Switzerland or the European Economic Area (EEA). If we transfer your personal data to such countries, we will take appropriate steps to ensure that your data is protected in accordance with applicable data protection laws, such as using standard contractual clauses approved by the European Commission or relying on the recipient's adherence to specific certification frameworks.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. While we strive to protect your data, no security system is completely impenetrable. We cannot guarantee the absolute security of your data transmitted to our site. Any transmission is at your own risk.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These may include:

  • The right to access: Request a copy of the personal data we hold about you.

  • The right to rectification: Request that we correct any inaccurate or incomplete personal data we hold about you.

  • The right to erasure (right to be forgotten): Request that we delete your personal data under certain conditions.

  • The right to restrict processing: Request that we restrict the processing of your personal data under certain conditions.

  • The right to object to processing: Object to our processing of your personal data under certain conditions, particularly if based on legitimate interests or for direct marketing.

  • The right to data portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller under certain conditions.

  • The right to withdraw consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

You also have the right to lodge a complaint with the competent supervisory authority for data protection.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, track user movements, and gather demographic information. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our site.

Links to Other Websites

Our site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data processing practices, please contact us by writing to:

Alpen Film Akademie
12 Rämistrasse,
Zurich, Canton of Zurich,
8001 Switzerland